Great customer service can be a hard art to master – check out some quick tips to help improve your online reviews.
Awesome fun! Performers focus so much on their craft that fans flock to outdoor concerts to see them all summer long. What can you do with your team today, right now, to infuse so much good feeling that your customers will applaud your brand too?read more
Amazing! Can you leverage technology beyond just POS simplification or just to compete with online retailers?
Yes, this really is a gigantic stage. To create an experience, theaters often know no limits. Are you limiting yourself? Are you absolutely certain that your new use of technology is the only customer experience change your customers would like to see? Or, are the technologists only pushing efficiency, not really something new and exciting? Yes, automating processes is a guaranteed ROI, but what else do your customers want?read more
Absolutely! When you walk into most retail stores, what you see could literally be from a time long ago. Just like the lady hanging clothes in this underground scene, not much has changed – clothes on racks, fitting rooms and checkout counters. Where’s the updated retail experience?read more
Just be kind! That’s all! Your customer’s business in person or at a call center is yours to have! It was a really tough winter all through the U.S. from cold, ice, snow, fires, storms, you name it. What your customers want now is nice weather and simple kindness when working with your company’s customer experience.read more
Obsession with news might not be new. I couldn’t find the location of this sculpture, but thought it had such an interesting message. Sometimes, when there is a “caught on camera” moment, it seems like everyone gets stuck on the topic as in the recent customer service issues and just like these figures look like they are stuck to the wall.. Please heed the warning.read more
Obviously not. Put a stake in the ground. Keep your customers and team members enthused. Don’t let either group be put off by a new process. Sheeple, by definition, are people that are docile and easily lead. With all new processes for our customer journey, we really must have enthusiastic humans doing their new part and help customers along the way as well.read more
We can learn a lot about service from art! The temporary Burning Man Festival in the Nevada Black Rock Dessert reminds us that our time with our customers is over in an instant! Do you pour your heart and soul into service like these artists do for this brief art festival? Well, you should! Make someone’s day just one customer journey at a time and it will last in their memories too!read more
It should! Service is all about connecting, strong connecting! Just as bridges tie together 2 places, meaningful discussions with customers will result in strong customer loyalty! Your team should be talking to customers until there is a connection in some way! And if they do, customer will come back!read more
One person or one item. That’s all it takes. One employee that doesn’t know how to provide great service or one misplaced piece in the foundation of a wall will create significant core instability. A strong brand image can be shattered in an instant with just one person being rude or just plain unfriendly. A sturdy wall becomes unstable easily too.read more
Saturday morning, I walked into the local Starbucks to work for a couple of hours and immediately notice 15-20 customers waiting for their orders. Most of them had quickly stopped by to grab a coffee between basketball games or dance practices with their kids. The cashier line was empty. And, alot of them were irate for having to wait well over 15 minutes.
Did this get your attention? Good. That is what art does. It creates a connection with your visually and emotionally. That same connection is needed every day and every moment in your customer interaction process.read more
If asked, how would your team answer the question “What is your low calorie option?” Do they have a good answer? Or, are they left to just guess? Great service is an art form. Here’s how 3 different places missed the mark and what they can do to connect with the customers.read more