Getting you to 5 Stars!
We LISTEN and help you define your key components to great service. Then, QAMS creates a program leveraging survey and mobile technology to make REAL change every day for every customer.
No Set-Up Fee or Contract
We do not require a set-up fee or contract, and can set up one-time programs or an ongoing initiative. We are confident that you will be very satisfied with the feedback.
Coverage and great shoppers!
Our independently contracted mystery shoppers cover projects in all 50 states, Canada, and Puerto Rico. Having been in business since 1984, we have a large, very experienced network of shoppers.
Screened Independent Contract Shoppers
Each secret shopper is screened several times along the way for both fraud and quality. With an initial check of reporting skills, we make sure only professional contractors are assigned. By scheduling shoppers early and paying them fast, we attract and maintain the very best shoppers throughout the country.
Quality is the first word in our name for a reason!
Multiple quality checks
Every step of the way, we verify quality. From the initial screening and testing, to checking each survey before you see it, we make sure very high standards are maintained. QAMS continuously rotate shoppers to make sure that you receive surveys without repetitive feedback.
In today’s marketplace, quick turnaround of the feedback is essential. Surveys are completed and delivered to you by noon the next day or instantly using our mobile solutions
Once we have agreed upon your survey needs, we deliver upon those result 100% of the time. We do whatever it takes to get a qualified shopper to your location or call your call center in the time frame you specify.
Best technology in the business!
Surveys Delivered When and Where You Need It
You decide if you want to receive surveys online or in emails. Once our shoppers have collected the data and it has been checked by our editors, you can select from a wide range of options to receive your surveys. You can receive them on a mobile device, in an email, online or print them out for your team. Feedback can be instantly or with a time delay that you specify.
Analytics and Reporting When and Where You Need It
Analytics and reports are available everywhere and whenever you need them. Feedback and analytic reports can be mobile with the survey itself, through easy to use dashboards, online and sent via email to each location or downloaded to your internal system. You can imbed training notes right in the survey and also include month over month detailed reports as cover pages. Managers can not only have the surveys but key reports right at their fingertips.
Ongoing Project Management
We will be on top of your project with experience staff every step of the way. Our project managers constantly monitor your programs to make sure we meet your every need.
Experience the art of great customer service.