5 star rating

Passionately helping clients pursue 5 star ratings

Quality Assessments Mystery Shoppers has been serving both the US and Canada for more than 20 years.  Our mystery shoppers collect actionable data so that our clients get the specific information they need to improve customer satisfaction. By combining our mystery shoppers with outstanding online and mobile surveys, detailed reporting and innovative dashboard technology, we deliver a precise and comprehensive feedback system to help you enhance customer experience.

What drives Quality Assessments Mystery Shoppers?

We believe that great customer service is an art. And consistency is essential to improving your 5 star ratings. Starting with a simple conversation about what makes great service at your locations or call centers, we then rapidly create a customized mystery shopping program that will help your revenue multiply.

Experience the art of great customer service.

We are not involved in any shopper business that requires you to send money anywhere.