Meir’s Quote, Reflection Art, Great Customer Experience
Art teaches us! The ways to create great customer service are infinite! Just like Yayoi Kusama’s infinite mirror exhibits and Golda Meir’s quote, you can create great service in a million ways. It’s interesting to link these 2 icons to service. Meir reminds us to be encouraging while Kusama talks about reflections being infinite. But, it starts with your leadership!
Let’s talk about
- Golda Meir’s quote
- Yayoi Kusama’s reflection art
- Lead with continuous, small reminders about great service
Golda Meir’s Quote – “Make the most of yourself by fanning the tiny, inner sparks of possibility into flames of achievement”. When I saw this quote recently it resonated with me as an individual but the same applies for service. Fan the tiny ways your team provides great service. Highlight it in meetings, make it part of your day to day culture to talk about it. Authentically keep planting the small seeds about service not just profit numbers.
Isn’t her stuff amazing! Yoyoi Kusama is an internationally famous artist best known now for her work with reflection art currently on display in New York. She started her eclectic career by first painting her hallucinations which included wild colored dots and some flowers. From film, fashion and art she continues to be one of the most popular artists. Her reflection art exhibit are always sold out events.
Lead with service ideas!
Without leaders talking about all the small ways to provide great service, it simply won’t happen.
Mention great service in small ways at every meeting and your team will reflect them in what they do each day.
Whenever you get a chance openly discuss
- Reading customers expressions
- Identifying their needs
- Look right at the customer when listening
- Apologize if there are issues (long wait times, errors etc..)
- Just get it right
- Thank them
- Be pleasant all the time.
Imagine the impact you simply built a customer focused team over time! Take a minute and think of all the ways you can plant great service concepts and get them to replicate!
Mary Furrie, CEO, Furrie Consulting, helping clients create great service.