Art teaches us! Do you even know what a floppy disk is? Nicholas Gentry transforms discarded technology into art. But can you really say that your new tech projects improves service in a transformational way too? Now is the time to not necessarily just replace what’s working, but really focus on what aggravates your customers most (their daily pain points) and fix them first. Try to think beyond just the easy use of AI to take orders and see if you can find something simple that creates just that one small change that your customers really want. Gentry is known world-wide for creating fascinating human portraits. You too can do great things leveraging technology to reduce the pain points in your customer’s journey.

Art teaches us! Look around. Things are changing. The Asian Contemporary Art Buyer sources art from around the world, not just locals. And, The Hong Kong Polytechnic University has an online class that teach about new worldwide innovation called “Industry 4.0 How to Revolutionize Your Business”. The art website and class draw in expertise from everywhere and you need to do so too! Take this class or any class about the upcoming changes. Soak up all the knowledge you can about AI, drones, sensors and robotics so that you make sure you see how to leverage any or all of them for your customer journey! And yes, keep your eye on your current process too and continue to make it a value adding experience that creates a firm platform for these upcoming changes.