Art teaches us! This photo screams greatness! Back in 1968, Jacksonville newspaper photographer, Rocco Morabito, was awarded a Pulitizer Prize for this stunning photograph of a lineman climbing up to save his lifeless team member. Wow! Teamwork and heroism caught on camera! Pulitzer recognizes such great work. See what you can do to recongnize great things (large and small) happening with your customers by leveraging a mystery shopping program. The Chipolte bonus plan might help differentiate them in the hiring process but does it really tie back directly to a great customer experience? Reward specific behaviors too!

Art teaches us! When you see all these trash people in the street, does it remind you of your customers being left standing in the parking lot by GPS? Well, it should. Customers want to be directed all the way to their item, order counter or restaurant table. HA Schult created this exhibit of 1,000 trash people at locations around the globe. HA Shult was clear. He wanted to heighten our awareness about trash. The trash people stuck outside all lined up reminds me of how I feel when my GPS tells me “Arrived” and I can’t even see the name of the restaurant or store, much less how to find the product or what type of restaurant service to expect. What can you do to not lose that business and direct your customers the rest of the way?