Art teaches us! Michael Davies created this beautiful photo by tossing hot tea into the air. He simply mixed it up! Took something normally used to keep you warm and tossed it! How can you leverage both new technology and your service staff in various non-traditional ways to create better service? Do you let your team step out of their box and work collaboratively when it gets busy or are you rigid? And, are your artificial intelligence or robotics implementations creating an opportunity for more flexibility or reducing it? As Davies did for art, strive to create a culture where your employees adapt, change and collaborate to provide the very best customer journey.

Art teaches us! What can you do today to best understand how to integrate AI into your customer journey? Do you actually do a lot of it already but just not as broadly defined? I think so. Christies sold it’s first AI generated painting called Portrait of Edmond Belamy By G AN (Generative Adversarial Network) late last year for $432,000, 45 times it’s high estimate. And just last night, Kai-Fu Lee was on 60 minutes discussing his book “AI Superpowers, China, Superpowers and the New World Order”. In both cases, it’s clear that we all have to start to understand and think even today about how AI works and how it can improve the customer journey.