service cannot improve
Is your team really consistently representing
your brand? Other methods tell you about
situations but mystery shopping is the only
way to check for your specialized details.
01. How does the art of customer service work?
Only by creating consistency can you have great service. We help you create a mystery shopping program that will capture all customer experience points, and review the feedback – allowing you to leverage surveys, and mobile dashboard technology to continuously improve.
02. Great, long lasting service is a must
Utilize our personalized surveys and reports to increase synergy
Quickly and easily use feedback to determine points of improvement
Multiply revenue through optimizing customer service practices
Simplify your findings with an intuitive dashboard and graphs
03. Why QAMS?
Our 12-step IC shopper process ensures that only the best, most qualified shoppers complete your surveys, helping you quickly and accurately master the art of customer service.
Experience the art of great customer service.