Value added service is an art,
not a given

Data is key to predictable value added service.
Are you receiving low scores or losing customers? 
Mystery shopping is the only way to collect the
needed data to get to 5-star service with every interaction.

Without data,
service cannot improve

Is your team really consistently representing
your brand? 
Other methods tell you about
situations but mystery shopping is the only
way to check for your specialized details.

Create a consistent,
valued added
customer experience today

Stop guessing. Have us check.

mobile technology

01. How does the art of customer service work?

Only by creating consistency can you have great service. We help you create a mystery shopping program that will capture all customer experience points, and review the feedback – allowing you to leverage surveys, and mobile dashboard technology to continuously improve.

02. Great, long lasting service is a must

Utilize our personalized surveys and reports to increase synergy

Quickly and easily use feedback to determine points of improvement

Multiply revenue through optimizing customer service practices

Simplify your findings with an intuitive dashboard and graphs

customer service
customer satifaction

03. Why QAMS?

Our 12-step IC shopper process ensures that only the best, most qualified shoppers complete your surveys, helping you quickly and accurately master the art of customer service.

Check out our blog!

Don’t Blend In! Be Better!

SLOW DOWN! Reflect on the art & on your customer service!

Art teaches us! This one is easy. Just slow down a minute and see if your service stands out as better than the rest or do you just blend in with your competition? In this photo, you can barely see this leopard who heavily depends on being the ability to blend in to his surrounding to capture the next meal. The artist noticed how hidden the leopard was and captured it perfectly.

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Be Brave – Alotta wrong can happen, so…

SLOW DOWN! Reflect on the art & on your customer service!

Art teaches us! Maybe the artist or the art itself. This Konig Gallery immersive art installation has attached 10,000 “I Hope” letters from around the world. So, what is your hope? My hope? Is for you to “Be Brave” about service. With the constant change “Alotta wrong can happen”. So, be brave and check around to make sure your new strategies, streamlined channels exceeds what your customer needs.

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Experience the art of great customer service.

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