Value added service is an art,
not a given

Data is key to predictable value added service.
Are you receiving low scores or losing customers? 
Mystery shopping is the only way to collect the
needed data to get to 5-star service with every interaction.

Without data,
service cannot improve

Is your team really consistently representing
your brand? 
Other methods tell you about
situations but mystery shopping is the only
way to check for your specialized details.

Create a consistent,
valued added
customer experience today

Stop guessing. Have us check.

mobile technology

01. How does the art of customer service work?

Only by creating consistency can you have great service. We help you create a mystery shopping program that will capture all customer experience points, and review the feedback – allowing you to leverage surveys, and mobile dashboard technology to continuously improve.

02. Great, long lasting service is a must

Utilize our personalized surveys and reports to increase synergy

Quickly and easily use feedback to determine points of improvement

Multiply revenue through optimizing customer service practices

Simplify your findings with an intuitive dashboard and graphs

customer service
customer satifaction

03. Why QAMS?

Our 12-step IC shopper process ensures that only the best, most qualified shoppers complete your surveys, helping you quickly and accurately master the art of customer service.

Check out our blog!

Nothing’s going to keep them down! So help them!

Art teaches us! New employees feel defeated. Fast training, brand new managers, lots of work. How can they possibly provide great service when just getting started? They can! And want to! Portland artist, Chad Knight creates extremely realistic digital art. As in this piece, he captures the emotion of never giving up. What can you do to help those employees that want to be customer focused beyond the obstacles? Try to reward not just those performing with perfect mystery shop scores, but acknowledge big changes and persistence over time!

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Pick A Few – Pulitzer Prizes, Mystery Shopping, Chipolte Bonuses, etc..

Art teaches us! This photo screams greatness! Back in 1968, Jacksonville newspaper photographer, Rocco Morabito, was awarded a Pulitizer Prize for this stunning photograph of a lineman climbing up to save his lifeless team member. Wow! Teamwork and heroism caught on camera! Pulitzer recognizes such great work. See what you can do to recongnize great things (large and small) happening with your customers by leveraging a mystery shopping program. The Chipolte bonus plan might help differentiate them in the hiring process but does it really tie back directly to a great customer experience? Reward specific behaviors too!

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Experience the art of great customer service.

SCAM ALERT:
We are not involved in any shopper business that requires you to send money anywhere.