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Like these giant hands holding up a bridge, what spontaneous “helping hand” can you add to your customer journey?
What can you do with your customers to improve their journey without them having to ask for it? Art makes us think. Designed to connect a cable car station to a garden, The Golden Bridge was created to make that connection interesting and fun. This 150-meter walking bridge in Da Nang, Vietnam, designed by TA Landscape Architecture reminds us that we all should find creative ways to lend a hand to our customers. Just any form of a “helping hand” will do. What would you like to see happen if you were your own customer? Do that!
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01. How does the art of customer service work?
Only by creating consistency can you have great service. We help you create a mystery shopping program that will capture all customer experience points, and review the feedback – allowing you to leverage surveys, and mobile dashboard technology to continuously improve.
02. Great, long lasting service is a must
03. Why QAMS?
Our 12-step IC shopper process ensures that only the best, most qualified shoppers complete your surveys, helping you quickly and accurately master the art of customer service.
SCAM ALERT:
We are not involved in any shopper business that requires you to send money anywhere.
