Art teaches us! Is your customer experience empathetic and able to pick up on your customer’s sentiment on the internet, phone or in person? Damon just turns Abe’s feet in a bit, hides his face with his hand and creates cracks in the base as if it were falling apart and you know instantly that he’s portraying discouragement. As he was able to translate a sediment or feeling into this sand castle, can you also pick up on the fine points when reading your customers mood either on the phone or in person? Let’s hope so!

Art teaches us! Well, I thought I wanted another Subaru but I’m not so sure now. It seems like Subaru has had to set aside some servicing to accommodate no appointment oil changes and recalls. Is that the right decision? Or, have they lost a lifetime or generation of customers by just that one staffing change? Great employees only implement your strategy. Like this Joseph Klibansky sculpture, carefully check your reallocation of staff and assess the long term impact constantly.