Value added service is an art,
not a given

Data is key to predictable value added service.
Are you receiving low scores or losing customers?
Mystery shopping is the only way to collect the
needed data to get to 5-star service with every interaction.

Without data,
service cannot improve

Is your team really consistently representing
your brand? Other methods tell you about
situations but mystery shopping is the only
way to check for your specialized details.

Create a consistent,
valued added
customer experience today

Stop guessing. Have us check.

01. How does the art of customer service work?

Only by creating consistency can you have great service. We help you create a mystery shopping program that will capture all customer experience points, and review the feedback – allowing you to leverage surveys, and mobile dashboard technology to continuously improve.

02. Great, long lasting service is a must

Utilize our personalized surveys and reports to increase synergy

Quickly and easily use feedback to determine points of improvement

Multiply revenue through optimizing customer service practices

Simplify your findings with an intuitive dashboard and graphs

03. Why QAMS?

Our 12-step IC shopper process ensures that only the best, most qualified shoppers complete your surveys, helping you quickly and accurately master the art of customer service.

Check out our blog!

From Subaru to any industry, is your staff shortages well balanced or will you lose lifetime loyalty?

Art teaches us! Well, I thought I wanted another Subaru but I’m not so sure now. It seems like Subaru has had to set aside some servicing to accommodate no appointment oil changes and recalls. Is that the right decision? Or, have they lost a lifetime or generation of customers by just that one staffing change? Great employees only implement your strategy. Like this Joseph Klibansky sculpture, carefully check your reallocation of staff and assess the long term impact constantly.

Will your customers follow you too like these birds in Scott’s sculpture?

Art teaches us! In Andy Scott’s sculpture, Stride, birds “follow” this fast moving, determined walker to his destiny. What can you do to get your customers to follow you too? Is it just your product or service? I would argue that without a deep commitment to the details and service too, there will be no following your brand. These birds are following this individual on a journey. Get your customers to follow you too!

Value added service is an art, not a given

Without data, service cannot improve

Create a consistent, valued added customer experience today