Value added service is an art,
not a given

Data is key to predictable value added service.
Are you receiving low scores or losing customers? 
Mystery shopping is the only way to collect the
needed data to get to 5-star service with every interaction.

Without data,
service cannot improve

Is your team really consistently representing
your brand? 
Other methods tell you about
situations but mystery shopping is the only
way to check for your specialized details.

Create a consistent,
valued added
customer experience today

Stop guessing. Have us check.

mobile technology

01. How does the art of customer service work?

Only by creating consistency can you have great service. We help you create a mystery shopping program that will capture all customer experience points, and review the feedback – allowing you to leverage surveys, and mobile dashboard technology to continuously improve.

02. Great, long lasting service is a must

Utilize our personalized surveys and reports to increase synergy

Quickly and easily use feedback to determine points of improvement

Multiply revenue through optimizing customer service practices

Simplify your findings with an intuitive dashboard and graphs

customer service
customer satifaction

03. Why QAMS?

Our 12-step IC shopper process ensures that only the best, most qualified shoppers complete your surveys, helping you quickly and accurately master the art of customer service.

Check out our blog!

Art teaches us! Do you even know what a floppy disk is? Nicholas Gentry transforms discarded technology into art. But can you really say that your new tech projects improves service in a transformational way too? Now is the time to not necessarily just replace what’s working, but really focus on what aggravates your customers most (their daily pain points) and fix them first. Try to think beyond just the easy use of AI to take orders and see if you can find something simple that creates just that one small change that your customers really want. Gentry is known world-wide for creating fascinating human portraits. You too can do great things leveraging technology to reduce the pain points in your customer’s journey.

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How Can Asian Art Websites and Classes Prepare Us For The Future Of Customer Service?

Art teaches us! Look around. Things are changing. The Asian Contemporary Art Buyer sources art from around the world, not just locals. And, The Hong Kong Polytechnic University has an online class that teach about new worldwide innovation called “Industry 4.0 How to Revolutionize Your Business”. The art website and class draw in expertise from everywhere and you need to do so too! Take this class or any class about the upcoming changes. Soak up all the knowledge you can about AI, drones, sensors and robotics so that you make sure you see how to leverage any or all of them for your customer journey! And yes, keep your eye on your current process too and continue to make it a value adding experience that creates a firm platform for these upcoming changes.

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Experience the art of great customer service.

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