Value added service is an art,
not a given

Data is key to predictable value added service.
Are you receiving low scores or losing customers? 
Mystery shopping is the only way to collect the
needed data to get to 5-star service with every interaction.

Without data,
service cannot improve

Is your team really consistently representing
your brand? 
Other methods tell you about
situations but mystery shopping is the only
way to check for your specialized details.

Create a consistent,
valued added
customer experience today

Stop guessing. Have us check.

mobile technology

01. How does the art of customer service work?

Only by creating consistency can you have great service. We help you create a mystery shopping program that will capture all customer experience points, and review the feedback – allowing you to leverage surveys, and mobile dashboard technology to continuously improve.

02. Great, long lasting service is a must

Utilize our personalized surveys and reports to increase synergy

Quickly and easily use feedback to determine points of improvement

Multiply revenue through optimizing customer service practices

Simplify your findings with an intuitive dashboard and graphs

customer service
customer satifaction

03. Why QAMS?

Our 12-step IC shopper process ensures that only the best, most qualified shoppers complete your surveys, helping you quickly and accurately master the art of customer service.

Check out our blog!

Do you have the whole customer journey picture or does it need to be x-rayed?

Isn’t this Nick Veasey photograph amazing! Using x-ray technology he creates interesting details beyond the surface of the objects and people. As we start to pair up x-rays with artificial intelligence and patient general history, the improvements in medicine will be tremendous. Can you say the same about your service? Do you know just the surface details or deeply understand your complete customer experience?

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Blurred or a 2020/Perfect Customer Experience Vision?

Art teaches us! The blurred images created by Philip Barlow creates a basic sense about the particular setting. But it’s blurry. Barlow’s paintings are interesting because they’re not focused. However, without all the fine details executed consistently, your customer experience might be far from perfect. Your team members might find your customer experience vision too vague or blurry. Philip Barlow helps bring beauty into blurred visions but your customers and team members will need more clarity in 2020.

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Experience the art of great customer service.

We are not involved in any shopper business that requires you to send money anywhere.