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Customer service is everyone’s job

6/5/2015

 

In 5 words - Customer service is everyone’s job!

 

Customer service is everyone’s job. Every day, everywhere, all the time! I recently participated in a blog called “27 Tips To Be Awesome at Customer Service” by MediaLeaders Team on April 13, 2015. Here were my tips!

 

Customer Services is Everyone’s Job By Mary Furrie, CEO at Quality Assessments Mystery Shoppers – www.qams.com

All of the employees should be able to help you with customer service all of the time, all departments. – Mary Furrie

Train employees to simply and politely engage with your customer. THEY can decide what that means. All of the employees help you all of the time, all departments.


Here are my 2 best examples and they both have to do with the checkout process:

1.       Unloaded by groceries – The checkout clerks make a habit of standing at the end of their station if they are open with no customers. I was checking out one day and the clerk at the NEXT register was looking to get around my cart so that she could stand at the end of her station. I second later she said Would you mind if I helped you unload your cart for you? I wasn’t even her customer?

2.       Told to wait 2 minutes and 4 lines would be open – I ran into the Springfield, IL store quickly one night just to pick up a few things. I was in a hurry. When I got to the checkout lane, there was a crowd, not even a line, a crowd of people trying to check out at the 4 open lanes. We had all showed up at one time. About 5 seconds later I hear We are opening up 4 more lanes right this minute. You can go stand in lanes 6, 7, 8, and 9 and I promise you, someone will be there in one minute. And, sure enough, employees came running. All 4 additional lanes were opened immediately. I have never seen anything like it. From what I could tell, it looked like managers, not line people and they were there instantly.(that was not an accident, but something they planned if needed).

I could go on and on. I am in the business of measuring quality and can’t say enough about the service at Hyvee.

To visit us go to www.qams.com  or to see the entire article, go to  http://medialeaders.com/awesome-tips-customer-service/

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