Great customer service can be a hard art to master – check out some quick tips to help improve your online reviews.
When you think “customer loyalty”, does Kaino’s Large Bridge Transformer come to mind? It should! Service is all about connecting, strong connecting! Just as bridges tie together 2 places, meaningful discussions with customers will result in strong...read more
Like this wall, don’t let one employee disrupt the foundation of a great customer engagement brand. One person or one item. That’s all it takes. One employee that doesn’t know how to provide great service or one misplaced piece in the foundation of a wall will create...read more
What do “stage dives” and customer engagement have in common? TRUST! Saturday morning, I walked into the local Starbucks to work for a couple of hours and immediately notice 15-20 customers waiting for their orders. Most of them had quickly...read more
Did this get your attention? Good. That is what art does. It creates a connection with your visually and emotionally. That same connection is needed every day and every moment in your customer interaction process.read more
If asked, how would your team answer the question “What is your low calorie option?” Do they have a good answer? Or, are they left to just guess? Great service is an art form. Here’s how 3 different places missed the mark and what they can do to connect with the customers.read more
The Last Video Store Chain Survives – How? We are in an age of technology for entertainment. Most households have paid services with their cable company, watch Netflix, Hulu or pick up a movie at a Red Box etc.. All of these things are completely convenient. It make...read more
Add “Good morning” not just “On your left” In a world where we are all super busy, what stands out as a positive experience each day? There is an awesome bike trail in Cincinnati, OH called the Little Miami Bike Trail. It’s well shaded, right next to a small river and...read more
Experience the art of great customer service.