Great customer service can be a hard art to master – check out some quick tips to help improve your online reviews.

Innovating your customer journey? Can Sheeple now replace People?

Obviously not. Put a stake in the ground. Keep your customers and team members enthused. Don’t let either group be put off by a new process. Sheeple, by definition, are people that are docile and easily lead. With all new processes for our customer journey, we really must have enthusiastic humans doing their new part and help customers along the way as well.

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Everything is Temporary – From Burning Man to Your Customer Journey

We can learn a lot about service from art! The temporary Burning Man Festival in the Nevada Black Rock Dessert reminds us that our time with our customers is over in an instant! Do you pour your heart and soul into service like these artists do for this brief art festival? Well, you should! Make someone’s day just one customer journey at a time and it will last in their memories too!

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What do “stage dives” and customer engagement have in common?

TRUST!
Saturday morning, I walked into the local Starbucks to work for a couple of hours and immediately notice 15-20 customers waiting for their orders. Most of them had quickly stopped by to grab a coffee between basketball games or dance practices with their kids. The cashier line was empty. And, alot of them were irate for having to wait well over 15 minutes.

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What did you say? Our Low Calorie Option? – the art

If asked, how would your team answer the question “What is your low calorie option?” Do they have a good answer? Or, are they left to just guess? Great service is an art form. Here’s how 3 different places missed the mark and what they can do to connect with the customers.

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The Last Video Store Chain Survives – How?

The Last Video Store Chain Survives – How? We are in an age of technology for entertainment. Most households have paid services with their cable company, watch Netflix, Hulu or pick up a movie at a Red Box etc..  All of these things are completely convenient.  It make...

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Add “Good morning” not just “On your left”

Add “Good morning” not just “On your left” In a world where we are all super busy, what stands out as a positive experience each day? There is an awesome bike trail in Cincinnati, OH called the Little Miami Bike Trail. It’s well shaded, right next to a small river and...

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