In 5 words - Customer service is everyone’s job!
Customer service is everyone’s job. Every day, everywhere,
all the time! I recently participated in a blog called “27 Tips To Be Awesome
at Customer Service” by MediaLeaders Team on April 13, 2015. Here were my tips!
Customer Services is Everyone’s Job By Mary Furrie, CEO at Quality Assessments Mystery Shoppers – www.qams.com
of the employees should be able to help you with customer service all of the
time, all departments. – Mary Furrie
Train employees to simply and politely engage with your customer.
THEY can decide what that means. All of the employees help you all of the time,
Here are my 2 best examples and they both have to do with the
Unloaded by groceries –
The checkout clerks make a habit of standing at the end of their station if
they are open with no customers. I was checking out one day and the clerk at
the NEXT register was looking to get around my cart so that she could stand at
the end of her station. I second later she said Would you mind if I helped you
unload your cart for you? I wasn’t even her customer?
Told to wait 2 minutes and 4 lines would be
open – I ran into the Springfield, IL store
quickly one night just to pick up a few things. I was in a hurry. When I got to
the checkout lane, there was a crowd, not even a line, a crowd of people trying
to check out at the 4 open lanes. We had all showed up at one time. About 5
seconds later I hear We are opening up 4 more lanes right this minute. You can
go stand in lanes 6, 7, 8, and 9 and I promise you, someone will be there in
one minute. And, sure enough, employees came running. All 4 additional lanes were
opened immediately. I have never seen anything like it. From what I could tell,
it looked like managers, not line people and they were there instantly.(that
was not an accident, but something they planned if needed).
I could go on and on. I am in the business of measuring quality and
can’t say enough about the service at Hyvee.
To visit us go to www.qams.com or to see the entire article, go to http://medialeaders.com/awesome-tips-customer-service/